Virgin Mobile

No Service

Whiz Kid

No Service

Phone shows no service but the other phone on our plan is getting service just fine.

Repeatedly restarting and turning on and off airplane mode not helping

7 REPLIES 7
Whiz Kid

Re: No Service

Also periodically says Searching, then goes back to No Service

Agent

Re: No Service

Hello, thejives. We're sorry to hear you're having problems with your service. Let's do some investigating. When did this first start? How often does this happen? And, what is the make and model of your phone?

Whiz Kid

Re: No Service

Hi John,

It stopped getting any service yesterday. It's an iPhone SE. Tech support told me to get a new SIM card, which I did, but then had trouble activating it.

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Whiz Kid

Re: No Service

Any help you can give would be appreciated. Each time I call tech support it's a half hour wait and this time they said they'd call me back in 15 mins but it's been an hour.

Agent

Re: No Service

Hi there, thejives. Thanks for contacting us.

 

We'd like to have a look at the account. Please, send us a private message with your phone number and PIN. 

Agent

Re: No Service

We'll be happy to help. 

Whiz Kid

Re: No Service

Ok, I just sent you a pm