Virgin Mobile

No data service in Richardson & Dallas TX

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Whiz Kid

No data service in Richardson & Dallas TX

I have been unable to browse or check email through the phone's cellular data service since yesterday evening.  Is there an outage in my area?

 

I am at Campbell & US 75 in Richardson TX 75082.

 

Thanks!

 

1 ACCEPTED SOLUTION

Accepted Solutions
Whiz Kid

Re: No data service in Richardson & Dallas TX

This is what worked for me.  Apparently, it was my phone, not the service.


Another poster here (madra31, I believe: Thanks!) mentioned the following, so I thought I'd give it a try.  For reference, I have an iPhone 7+ with IOS 10.

 

1) Open Settings

2) Open General

3) Scroll down and open Reset

4) Execute Reset Network Settings

 

After this, my cellular data began working.  The only issue I've noticed is that I had to reset the password for a Wi-Fi network I use.

 

2 REPLIES
Agent

Re: No data service in Richardson & Dallas TX

Hi there! Sorry to hear that you’ve been experiencing this issue! We’d be happy to help. There are no outages in your area. Could you send us the name of your phone? How many signal bars does it have?

Whiz Kid

Re: No data service in Richardson & Dallas TX

This is what worked for me.  Apparently, it was my phone, not the service.


Another poster here (madra31, I believe: Thanks!) mentioned the following, so I thought I'd give it a try.  For reference, I have an iPhone 7+ with IOS 10.

 

1) Open Settings

2) Open General

3) Scroll down and open Reset

4) Execute Reset Network Settings

 

After this, my cellular data began working.  The only issue I've noticed is that I had to reset the password for a Wi-Fi network I use.