Good morning, Drawnie89! Please accept our most sincere apologies for the hard time you've had with the Internet service, and sorry for the very late reply!
To better help you, please send me a private message including:
- Your phone number and PIN.
- Your full home address. This information is needed to confirm if there's a network outage in the surroundings.
To send us a private message, just click on the agent's username (RB-1991 in this case), and then look for the option that says "Send this user a private message".
We'll definitely do our best to help you!