Not able to receive texts from certain people

Highlighted
Whiz Kid

Not able to receive texts from certain people

I can’t receive some text messages, seems to be only certain android users. I had no luck with apple support when I asked them for help. Not sure why this is happening, except that I plan on switching away from Virgin soon. In the meantime I need to still receive texts. The other person gets an error message that says “message not sent.”

1 REPLY 1
Highlighted

Re: Not able to receive texts from certain people

Hi there! Sorry for the delayed response. Support is available from 6:00 a.m. to 10:00 p.m. CST. Just to confirm: Is your device an iPhone? If the answer is yes, did you use and Android phone before your current iPhone? All texts free. Data rates may apply. Reply END to quit at any time.