Not receiving incoming calls, can receive and send texts

Whiz Kid

Not receiving incoming calls, can receive and send texts

I have been having problems for the past month or so receiving incoming calls. No problem sending or receiving texts or accessing the internet or apps (twitter, facebook) on the phone. I am at zip code 85641, using a Samsung Galaxy J7. This problem happens both when I am on home wi-fi and when I am on the network.

4 REPLIES 4
Agent

Re: Not receiving incoming calls, can receive and send texts

Hi there! Let's take a look. Are you able to make outgoing calls? Has any of your contacts told you what it's like when they try to call you?

Whiz Kid

Re: Not receiving incoming calls, can receive and send texts

 
Whiz Kid

Re: Not receiving incoming calls, can receive and send texts

outgoing calls and texts work    they get busy signal when someone calls me

Agent

Re: Not receiving incoming calls, can receive and send texts

Sorry to hear that, @tomkar4815. Let's do some investigating. Are you unable to receive calls from a specific phone number or multiple ones? How long have you been experiencing this issue? Can you please send us the street name and zip code where this occurs to check the network performance?