I have been having problems for the past month or so receiving incoming calls. No problem sending or receiving texts or accessing the internet or apps (twitter, facebook) on the phone. I am at zip code 85641, using a Samsung Galaxy J7. This problem happens both when I am on home wi-fi and when I am on the network.
Hi there! Let's take a look. Are you able to make outgoing calls? Has any of your contacts told you what it's like when they try to call you?
Sorry to hear that, @tomkar4815. Let's do some investigating. Are you unable to receive calls from a specific phone number or multiple ones? How long have you been experiencing this issue? Can you please send us the street name and zip code where this occurs to check the network performance?