Virgin Mobile

Not receiving texts from other carriers

SOLVED
Master

Re: Not receiving texts from other carriers

I have the same problem, followeed the steps and ZILCH

Agent

Re: Not receiving texts from other carriers

Hello, @Kim2. Thank you for stopping by. We're sorry to know you're having issues with the service. Could you please send us a private message to better assist you? We'll be waiting for your response. Remember, we're here to help.  -Kira_M. 

Master

Re: Not receiving texts from other carriers

I was just in the phone with tech support and was disconnected and going through the menu system again is frustrating. I’ve refreshed network settings, powered in and off and everything is up to date.
Agent

Re: Not receiving texts from other carriers

We're truly sorry for the inconvenience. Please send us a private message to better assist you. -Kira_M. 

Master

Re: Not receiving texts from other carriers

I just updated my phone, reset network settings, double checked phone setting and nothing.  I am done with having to explain myself to three people, at a minimun on tech support and then get disconnected.  Your support stinks.