Virgin Mobile

Refurb phone died. Virgin never accepted return.

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Whiz Kid

Refurb phone died. Virgin never accepted return.

My "previously loved" iPhone had problems right out of the box. Filed for return. Have email saying it was being handled. It was never handled. Now the phone is so bad it won't connect to the network and Virgin is claiming I never filed for a return in the ninety day window even though I have a claim number.
3 REPLIES 3
Agent

Re: Refurb phone died. Virgin never accepted return.

Hi. Your Pre-Loved iPhone comes with a 90-Day Limited Replacement Warranty and an original manufacturer-quality charger. A Pre-Loved iPhone is not eligible for Virgin Mobile Phone Insurance. Call 1-844-834-5579 to submit a claim. You’ll be given instructions on how you can return your Pre-Loved phone to receive a replacement Pre-Loved phone via the shipping process with valid claim. Please visit https://community.virginmobileusa.com/t5/Learning-Library/What-is-a-Pre-Loved-phone/ta-p/19332 for more information.

Whiz Kid

Re: Refurb phone died. Virgin never accepted return.

..... That doesn't answer my problem.....

Re: Refurb phone died. Virgin never accepted return.

Please send me a private message with your phone number and PIN.

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".