Hi. Your Pre-Loved iPhone comes with a 90-Day Limited Replacement Warranty and an original manufacturer-quality charger. A Pre-Loved iPhone is not eligible for Virgin Mobile Phone Insurance. Call 1-844-834-5579 to submit a claim. You’ll be given instructions on how you can return your Pre-Loved phone to receive a replacement Pre-Loved phone via the shipping process with valid claim. Please visit https://community.virginmobileusa.com/t5/Learning-Library/What-is-a-Pre-Loved-phone/ta-p/19332 for more information.
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