@ETHANTODD70: We understand, thanks for the info. Please try these steps:
1. From the home screen, swipe down the Status bar.
2. Tap the Settings icon.
3. Tap More Networks.
4. Tap Mobile networks.
5. Tap Network mode.
6. Tap CDMA to use 3G only.
1. Turn off your Wi-Fi.
2. Go to Settings > Cellular > Turn off "Enable LTE".
Hello, @ETHANTODD70. We'd like to check the network performance and take a look at your account. Can you please send us a private message with your phone number, PIN, and address?
To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".