Virgin Mobile

SUPER SLOW DATA SPEEDS LTE

Whiz Kid

Re: SUPER SLOW DATA SPEEDS LTE

I see 2 bars for 4g
Agent

Re: SUPER SLOW DATA SPEEDS LTE

@ETHANTODD70: We understand, thanks for the info. Please try these steps: 

 

Android: 

1. From the home screen, swipe down the Status bar.

2. Tap the Settings icon.

3. Tap More Networks.

4. Tap Mobile networks.

5. Tap Network mode.

6. Tap CDMA to use 3G only.

 

iPhone: 

1. Turn off your Wi-Fi.

2. Go to Settings > Cellular > Turn off "Enable LTE".

Whiz Kid

Re: SUPER SLOW DATA SPEEDS LTE

Why would me turning off 4g hell?
Highlighted
Agent

Re: SUPER SLOW DATA SPEEDS LTE

Hello, @ETHANTODD70. We'd like to check the network performance and take a look at your account. Can you please send us a private message with your phone number, PIN, and address?

 

To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".