Just bought this phone and am very frustrated. Says Sprint instead of Virgin Mobile, won’t send or receive multimedia texts, won’t connect to internet unless on WiFi. Tried factory reset, did not help at all.
We understand your frustration, Lkdavis1986, & we apologize for the inconvenience! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.