Virgin Mobile

Service Drops, phone restarts on its own.

Whiz Kid

Service Drops, phone restarts on its own.

Hi all,

 

I'm in the need of some help.  I have an Iphone 7 that has started acting up.  Initially I was dealing with a lot of dropped calls, however more recently my phone will lose connectivity for long stretches and then restarts randomly.  I've tried reseting all settings and network settings and it still continues to happen.  I've reached out to support via email and have not heard back yet.  Should I take my phone to Apple store?

 

1 REPLY 1
Agent

Re: Service Drops, phone restarts on its own.

Hi apgleason. Thanks for bringing this to our attention. We understand your concern; let’s take a closer look. Did you try resetting your iPhone by tapping the option “Erase all Content and Settings.” under settings> general> reset? Was a software update completed recently? ~AmyM25