Yesterday my phone service disappeared. I don't have service. No bars, no carrier, no nothing. No data, no texts no voice.
I assumed this had something to do with the switchover to Boost, but when I went to the boost login page where Virgin claims I can log in with my number and the first four digits of my old Virgin PIN, it doesn't work at all. I apparently have no account with Boost.
Now on the 2nd day without phone service. What is this?!
So sorry to hear about this experience, Foodveyor. We want to help! Please send me a private message with your current address, phone number and PIN number.
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
Hello, @ktn! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.
I've already sent the requested information in multiple private messages - I've only received a "we're investigating..." response