interesting how i cant find help to get my phone working. Didnt i buy a phone for PHONE USAGE?!!! Not facebook. What happened to the awesome telephone support Virgin mobile had. im a week now without proper phone usage. Is anyone going ot pay my bills at Virgin Mobile?
There are no answeres here on this stupid f..... forum
Hi there Merryphin. We are sorry you feel this way. Please check your inbox, we have reply to your private message regarding this matter.
I am having the same problem with my Samsung Galaxy J7 giving me erros of SIM card locked after phone being on for less than 5 minutes followed by SIM card removed 1 minute after that which causes a mandatory restart. My phone no longer works due to this. I have already tried the factory reset code ##72786#.
So sorry to hear about this experience, Tomon. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.