Virgin Mobile

Trouble activating new Iphone 6S

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Whiz Kid

Trouble activating new Iphone 6S

I've just received my Iphone 6S that I've purchased through your website. When trying to activate the new phone and choose to keep my existing phone number, the site just hangs. I've tried this several times with the same results. Please help cause my old phone no longer works.

1 REPLY 1
Agent

Re: Trouble activating new Iphone 6S

Sorry to hear about this pubbler. Please send us a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message. Include your phone and pin number. You can also add the IMEI and the SIM card number.