Lost my Lo-Pay Samsung phone and suspended it. Swapped to a Lo-Pay Kyocera but unable to activate it using the MEID. The error message says 'device not recognized'. Contacted 888-322-1122 who advised to activate via ##847446# but this results in 'service not available' message after a long wait. Any help appreciated. Thank you!
Hello, ydanne. We can definitely want to look into this for you. Can you send us a private message with the phone number, pin code and MEID of the phone?
Hi, mohammed99. Thank you for contacting us. We'd like to look into this for you. Can you send us a private message with the phone number, pin code and MEID of the phone?
No solution found as of 3/19/2019. Virgin Tech Support is of the opinion that the problem is caused by a 'network outage' in my area. VM technicians are, apparently, working to resolve this 'network outage'. I will keep trying to activate my device until the end of March 2019. Will then contact Virgin Tech Support in Community again to report the results, whether positive (activation successful) or negative (activation still failing); in the latter case, will continue to rely on continued tech support help.
Hello, ydanne. We're still experiencing an outage in your area. Our network teams have already identified the issue and are working to resolve it as quickly as possible. We value you as a Virgin Mobile customer and appreciate your patience.