Virgin Mobile

Video calling

Enthusiast

Video calling

Wondering if I can turn on video calling on my samsung galaxy j7 refine or not? I can't receive or make video calls at the moment. I see the tips online to do so it but don't see the option on my phone.
3 REPLIES 3
Agent

Re: Video calling

Hi there, shawilson32! At the moment it is not possible to establish a data connection while in the middle of a call in our network. If it is a video call using data from the start, you should be able to connect.

Enthusiast

Re: Video calling

I may have an issue with cionnecting to the 4G LTE on my device and is why I am unable to receive vidoe calls. I have data but it is only 3G and my plan says for 4G LTE data.

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Agent

Re: Video calling

Hello, @shawilson32. Thank you for stopping by. Could you please send us a private message to further assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.