Virgin Mobile

Virgin Mobile error 104

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Virgin Mobile error 104

I keep getting this error when trying to txt someone. it seems to only be happening to certain contacts. Other txt mssgs send fine. I can't find any info on this. Please help. Thank you
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Agent

Re: Virgin Mobile error 104

Hi there! Error 104 usually shows up when there is an error with the contact information stored on your device. In order to fix the issue, remove the contacts from your contact list and the re-enter the numbers using the regular format, 10 digits and no dashes. On iOS devices, ensure that the contact is removed from all devices associated to your Apple account.

3 REPLIES
Agent

Re: Virgin Mobile error 104

Hi there! Error 104 usually shows up when there is an error with the contact information stored on your device. In order to fix the issue, remove the contacts from your contact list and the re-enter the numbers using the regular format, 10 digits and no dashes. On iOS devices, ensure that the contact is removed from all devices associated to your Apple account.

Heavy Hitter

Re: Virgin Mobile error 104

Thank you!
Agent

Re: Virgin Mobile error 104

You're very welcome, vickylmartinez! Is there anything else we may assist you with?

 

RB-1991 (Robert)