Virgin Mobile

VirginMobile Phones Don't Work in Honolulu.

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Whiz Kid

VirginMobile Phones Don't Work in Honolulu.

My wife and I each have a Paylo VMU Mantra. Why won't they work in Honolulu? We've never had a problem here in the past. Both phones were working on the mainland when we left yesterday, but have no coverage whatsoever since arrival yesterday. "Looking for service.." displays continuously. VERY INCONVENIENT!

3 REPLIES
Agent

Re: VirginMobile Phones Don't Work in Honolulu.

Thank you for bringing this to our attention. Let's take a closer look! To research further, can you send us the cross streets and ZIP code where this occurs?

Whiz Kid

Re: VirginMobile Phones Don't Work in Honolulu.

Honolulu Airport (zip 96819) and Waikiki (zip 96815), Kuhio Ave. and Nahua St. "Looking for service.." displays continuously both phones. Both are Samsung M340 Mantra"flip-phones." Zero bars with red circle, slash icon displayed for signal strength.

Agent

Re: VirginMobile Phones Don't Work in Honolulu.

Hi there VMcustomer. Thank you for contacting us. We’re aware of an outage impacting our customers in this area. Please know that our team is investigating this issue and we hope to have it resolved soon. We apologize for any inconvenience. Victor21