Virgin Mobile

Why Do Calls Go Straight to Voicemail?

Enthusiast

Why Do Calls Go Straight to Voicemail?

Twice in the last 3 days, calls have gone straight to voicemail when I was in a coverage area that the map at https://www.virginmobileusa.com/why-virgin-mobile/network-coverage shows as best coverage: Once on 1/21 at 4pm at the intersection of Route 1 and Prince George's Avenue, and once today (1/23) at 5:50pm at Narragansett Parkway and Mangum Road. Why is this happening? My phone is out of my pocket where it can receive calls.

8 REPLIES 8
Agent

Re: Why Do Calls Go Straight to Voicemail?

Hey there, @tdreitzel! Looks like we’ll need to do some investigating. Can you private message us your phone number so that we can verify your account first? Thanks!

Enthusiast

Re: Why Do Calls Go Straight to Voicemail?

@Carol21, I see no obvious way to PM you. I went to your info page, and over on the right it says Contact Me, but there are no links over there. Please advise.

Agent

Re: Why Do Calls Go Straight to Voicemail?

To send a private message just click on the picture of any user and, in the next screen, click "send this user a private message".

Agent

Re: Why Do Calls Go Straight to Voicemail?

Thanks for sending us a private message. How many signal bars do you have? Please confirm your home address in order to verify the status of the network. 

Enthusiast

Re: Why Do Calls Go Straight to Voicemail?

This has happened to me again. Two calls missed at 10:28pm Friday, 3/15, while I was at home, with my phone sitting out on the table. Why does this keep happening?

Agent

Re: Why Do Calls Go Straight to Voicemail?

So sorry to hear that this happened again, @tdreitzel. Please, send us a private message so we can do some investigating. 

 

To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message". 

Whiz Kid

Re: Why Do Calls Go Straight to Voicemail?

This happens to me all the time! I'd say about 50% of outbound calls will remain silent(no ringing, call timer active) then go straight to voicemail.
Agent

Re: Why Do Calls Go Straight to Voicemail?

Hey there! We're sorry for the inconvenience. Allow us to check what's going on. Please send me a Private Message with your phone number and PIN.