I understand your frustration, Alisha24. Unfortunately this channel is only available to Virgin Mobile customers not Assurance. We recommend you to contact Assurance Wireless directly. You can try either one of this links https://www.facebook.com/AssuranceWireless/ or https://twitter.com/AssuranceCell To get further assistance.
Hi Lyida! So sorry to hear about this experience. We want to help! Can you private message us your account details, along with a brief explanation of your situation, so we can look into it? To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25
I am having the same problem but dont see a way to private message you when I click your name. HELP! And please dont tell me to call like the other support options...my phone service is not working.
Hi, christydbetts. You can send a "PM" or private message a couple of different ways. If you click on the name of the person, you'll be taken to their profile. On the right side of the screen, you should see "send this user a Private Message". Click it and you'll be taken to the PM window with their name already in the To: field. Type up what you want to say, hit send message and you're good. You can also go to your own profile by clicking on your name from the forums and then clicking the PM icon. From the PM window select "New Message" and type the user name of the Community member in the "To" field and off you go.
Please follow these steps to reconnect the phone to the network:
-Preparing Network will appear briefly at the top of the screen. Hands Free Activation displays.
-Checking for ""PRL update” message appears.