new phone can't make calls

[Kira_M]

Hello, @johnwhitaker200. Unfortunately, we don't have that information available at this moment.  We're sorry for any inconvenience this may cause you. 

[kkimzey]

I bought the same phone on Sunday and am having the same issue. When will this be resolved?

[Cara]

Hi there! Sorry to hear that you’ve been experiencing this issue! We’d be happy to help. Are you getting any error message when you try to make a call?

[kkimzey]

I am getting the "Sprint is connecting you to an external operator..." message while trying to make calls and text messages are failing.

[Cara]

Please send us a private message with the nearest street and zip code where this occurs so we can investigate.

[kkimzey]

Vogel and Miller, 63010

[Kira_M]

Hello, kkimzey. Thank you for stopping by. Could you please send us a private message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M. 

[kcfolk96]

I had the same problem about a month ago, and I'm having the same problem now! I have a new J7 Refine as well, and I've never had issues with my previous phone in this area.

[Fonsy82]

Do you have any signal bars?

[kcfolk96]

I did, yes. And it still wouldn't send or receive texts