new phone can't make calls

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Agent

Re: new phone can't make calls

We're deeply sorry to hear that, @kcfolk96! Please send us a private message including your phone number, pin and SIM Card number. In order to send a private message, just click on my name, then select the number that says "Send this user a private message" we'll be pleased to help!

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Whiz Kid

Re: new phone can't make calls

I am also having this problem. I cannot receive calls or texts or make calls and send texts. However when I called the troubleshoot line and reset it now says I'm dialing and incorrect number when try to call out and my calls are going straight to my voicemail.

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Agent

Re: new phone can't make calls

Hi there Londoncuffman. Please send us a private message with your phone number, pin code, and street address so we could look into this. Victor21

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Whiz Kid

Re: new phone can't make calls

I am having the same problem.   I activated my phone yesterday, .  Trying to make a call but it sends me to Sprint and says I have to pay for calls.   ##I did the 72786#  and updated the sofware, prl and profile but it did not help. 

 

Please help.  I am going to the hospital tomorrow and I need a phone.   My old phone was deactivated when I upgraded to a new phone. 

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Whiz Kid

Re: new phone can't make calls

If this problem is not fixed in the next few hours then I am packing up my new phone and returning to Virgin and cancelling my service.   I have been with Virgin for many years but I spent hundreds of dollars for a phone that can't make phone calls. 

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Agent

Re: new phone can't make calls

Hi there, bethplisco. We can definitely help you with that. Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.