Virgin Mobile

new phone can't make calls

Agent

Re: new phone can't make calls

Hello, @johnwhitaker200. Unfortunately, we don't have that information available at this moment.  We're sorry for any inconvenience this may cause you. 

Enthusiast

Re: new phone can't make calls

I bought the same phone on Sunday and am having the same issue. When will this be resolved?
Agent

Re: new phone can't make calls

Hi there! Sorry to hear that you’ve been experiencing this issue! We’d be happy to help. Are you getting any error message when you try to make a call?

Enthusiast

Re: new phone can't make calls

I am getting the "Sprint is connecting you to an external operator..." message while trying to make calls and text messages are failing.
Agent

Re: new phone can't make calls

Please send us a private message with the nearest street and zip code where this occurs so we can investigate.

Enthusiast

Re: new phone can't make calls

Vogel and Miller, 63010
Agent

Re: new phone can't make calls

Hello, kkimzey. Thank you for stopping by. Could you please send us a private message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M. 

Whiz Kid

Re: new phone can't make calls

I had the same problem about a month ago, and I'm having the same problem now! I have a new J7 Refine as well, and I've never had issues with my previous phone in this area.
Agent

Re: new phone can't make calls

Do you have any signal bars?

Whiz Kid

Re: new phone can't make calls

I did, yes. And it still wouldn't send or receive texts