Has anyone had a problem with your phone not making a connection when you make a call? When someone calls me it goes to voice mail.
Hi there, @meldun! Could you please provide us with more details about your issue? Are you getting any specific error message? What's the make and model of your phone? To research further, can you send us the cross streets and ZIP code where this occurs?
It is a Sasmsung J3 Refine, purchased last week. There messeis only a simple messege when this occurs. Outgoing calls show "attempting" when call is made, then the call drops. Text messeges send back a messege that sending failed. Incoming calls go straight to voice mail.
model #: SM-J737P
Thanks for that information. Our network team has not yet notified us of any network issues in your area. Please, send us a private message with your phone number, PIN code, MEID/IMEI number and the ICCID/SIM card number to further investigate.