I read that many have asked the same question. What is my 9 digit account number. I already sent 2 emails. I received a reply stating that an account specialist will contact me. If I don't hear from VM soon, I will just cancel BOTH of my accounts.
Hey Jay, if you call our care line at 1.888.322.1122 one of our agents would be happy to provide your account number for you!
Hey there, jay10002! Sorry for the tardiness in answering to your message!
It truly concerns us to see you want to leave Virgin Mobile USA, as we don't want to lose you as part of the family. To better help you, please send us a private message including:
- Your mobile number.
- Your account's 6-digit PIN.
- The reason (or reasons) that led you to consider another carrier as a better option.
We'll be more than pleased to serve you!