Virgin Mobile

Can’t make or receive calls or texts

Whiz Kid

Can’t make or receive calls or texts

I have an iPhone 6s. Got a new prepaid inner circle sim that I activated Monday (6/23/18). Data works fine after some toggling, but I can’t make or receive calls or texts which is really a problem as I’m starting a new job working with at-risk youth and need to be available by phone at all times. I have seen many similar threads so maybe it’s just virgin and I should get a new carrier :/

I’ve tried -
1.iPhone reset (many times)
2. Turning off phone and reinserting sim
3. Resetting carrier by number found in other thread about this same topic
4. Updating carrier by number found in other threat about this same topic.

Please help ASAP.
1 REPLY 1
Agent

Re: Can’t make or receive calls or texts

Hello, Mcb2303. We're sorry to know that you're experiencing this issue. We'll be happy to assist you. Can you send us a private message with your phone number, pin code, and full address where this occurs?