Virgin Mobile

Can't purchase hotspot add-on.

Agent

Re: Can't purchase hotspot add-on.

We certainly don’t want you being unhappy, so I will send your suggestion up the chain!

Enthusiast

Re: Can't purchase hotspot add-on.

Thank you. I worked in software support for over two decade's, and it spins me up when someone keeps answering my question with another question. That is a stall technique, I have used it before myself and it's not nice to the customer. I hope the chain looks at this but I'm not very optimistic about it. Thanks for your time.
Agent

Re: Can't purchase hotspot add-on.

Hi there Jsouth. To add another data package, the previous one needs to be removed. Victor21

Enthusiast

Re: Can't purchase hotspot add-on.

Hi there Victor21, thanks for jumping in here 🙄. I'm actually finished trying to explain this, so if you can remove my expired one time, 2gb, hotspot data so I can add a new one I would appreciate it. Bye!
Agent

Re: Can't purchase hotspot add-on.

Hi. Happy to assist. Please send us a private nmessage with your phone number and pin code and I'll have that done for you immediately. Victor21