Virgin Mobile

Cancel Order/Switch Color

Whiz Kid

Cancel Order/Switch Color

Hi, I just ordered a matte black iphone abt an hour ago. I would like the rose gold version instead. How do I cancel my order??

1 REPLY 1
Agent

Re: Cancel Order/Switch Color

Good morning, @mnreece00! We apologize for the late reply!

 

To check your order's status and see if there's still a chance to cancel it, please send us a private message including your sales order key.

 

Given that it's been more than 4 hours since you placed the order, we can't promise or guarantee that it will be successfully cancelled.

 

In such case, you would need to wait for the order to be shipped and delivered, so then you can send it back and wait for a refund within 7 to 14 business days.

 

Looking forward to your reply!

 

RB-1991 (Robert)