Hotspot connection

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Whiz Kid

Hotspot connection

Hotspot isn't connecting
4 REPLIES 4
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Wizard

Re: Hotspot connection

Are you talking about an iPhone?


Hotspot only works if you buy the $10/month add on.  If you have done that,  you will need to do a carrier reset which is dialing ##CLEAR# and pressing the Call button.

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Agent

Re: Hotspot connection

Hey there, Kassidylee! Please tell us more about the issue that you are experiencing so we may determine a course of action. Did you purchase a hotspot add-on?

Whiz Kid

Re: Hotspot connection won't activate

I bought the hot spot but when I try to turn it on I get a message saying it can't connect and to make sure I am subscribed and if so to contact support. Can you help me?
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Agent

Re: Hotspot connection won't activate

Let's take a closer look. Please send us a private message so we can investigate.