Answered my own question. Got no timely reply here or to my email. Called customer support. Key is to follow choices for "other" until you get the "0" option and some one live on the phone. THEN you have to repeat like a parrot that you want your account number as they will keep telling you they have no information about them cutting out Android. THEN they will thank you for your persistance and give you your account number. Nice. Not sure what happened to this company since they used to be standouts for service.