Virgin Mobile

How do I PM agent to request account number

Enthusiast

How do I PM agent to request account number

Need account number. Cannot figure out how to PM agent for it. And what info do you need to provide it?
2 REPLIES 2
Enthusiast

Re: How do I PM agent to request account number

Answered my own question. Got no timely reply here or to my email. Called customer support. Key is to follow choices for "other" until you get the "0" option and some one live on the phone. THEN you have to repeat like a parrot that you want your account number as they will keep telling you they have no information about them cutting out Android. THEN they will thank you for your persistance and give you your account number. Nice. Not sure what happened to this company since they used to be standouts for service.
Agent

Re: How do I PM agent to request account number

Sorry to hear that, @ctribe21. If there’s anything else that we can do for you, let us know.