My phone is saying sprint??

Whiz Kid

My phone is saying sprint??

I need help my phone won't text talk or anything only connect to wifi for internet use obviously. It says it's locked to sprint. I'm very annoyed HELP ME when I went to my account virgin mobile app it was called The Zone? And said it was like sprint boost and virgin idk but please help me.
5 REPLIES 5
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Social Media Specialist

Re: My phone is saying sprint??

Whats up @Princessj? I think I may be able to help.. (Hopefully lol) A couple questions first... Is your device a Virgin Mobile device or a sprint device? Did you recently just get this phone and switch the SIM card with another? Have you tried doing a hard reset? If you can answer those questions for me, that'd be great. 🙂

 

Regards,

Steve

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Whiz Kid

Re: My phone is saying sprint??

Mine is saying the same. I did hard reset it and it still says sprint and sometimes "No Service". I think the problem with mine is I have a Virgin Mobile Iphone and put a sprint sim card. I ordered a new sim card that is compatible with Boost, Virgin Mobile, and Sprint. When i activated the sim it was successful, but could not get actual service on my phone due to the carrier saying "Sprint" in the settings. 

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Agent

Re: My phone is saying sprint??

Hi there, @Simplyamaxing! Thank you for letting us know about this. Definitely want to look into this for you. Please try these steps: 

1. Tap Phone > Tap Key Pad.
2. Type ##UPDATE# (##873283#).
3. Phone will process updates. Then Tap OK.
4. When Service Update is complete, tap OK.
 

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Whiz Kid

Re: My phone is saying sprint??

I tried this plus the ##Clear# step all it says is ”Service Update Failed, iPhone is not activated” . I tried it over and over again
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Agent

Re: My phone is saying sprint??

Thank you for the update, @Simplyamaxing. Please try a forced restart which is to hold the Sleep/Wake and Power buttons together until the Apple logo appears.