No confirmation email

Whiz Kid

No confirmation email

I have not received a confirmation email for a order I placed on an iPhone. I have a order number but can't track my order and have been charged on my credit card. Please help?
3 REPLIES 3
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Agent

Re: No confirmation email

Hi. Tracking your order is verify simple with Virgin Mobile. Please follow the link: https://www4.virginmobileusa.com/#!/shop/orderStatus/  enter your Email address and order number on the correct fields and the information will be provided. Victor21

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Whiz Kid

Re: No confirmation email

When I do that I get a request order was not found message.
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Agent

Re: No confirmation email

Understood. Please send our a private message with the order number you as sent when you placed your order.