Virgin Mobile

Phone broke

Enthusiast

Phone broke

Hello, My phone stopped working yesterday, and I need to use an old unlocked Samsung s7 Edge now. How do I accomplish that? Thanks.
3 REPLIES 3
Agent

Re: Phone broke

Hi there! Unfortunately, the Bring Your Own program is not available for android devices. 

Enthusiast

Re: Phone broke

I already have a Virgin account. Are you saying that because my android phone broke, I am unable to replace it with another android phone that I already have, and that my account is now worthless?
Agent

Re: Phone broke

You can transfer your account to another Android phone, but it must be a Virgin Mobile branded Android. Any other type of Android (like an unlocked one) is not compatible. We apologize for the inconveniences that this may cause you.