Virgin Mobile

Purchased Galaxy S7 but didnt receive Order # or Confirmation Email?

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Whiz Kid

Purchased Galaxy S7 but didnt receive Order # or Confirmation Email?

Even tho VM is going to all Apple existing users can still upgrade their Android devies. So today i ordered a new Samsung Galaxy S7 which i was charged $436. The problem is the confirmation webpage didnt load correctly and i never got my Order # and no Confirmation email was ever sent? Under my account Order History tab nothing shows up! Please can someone tell me how to get my Order #, thanks

3 REPLIES 3
Whiz Kid

Re: Purchased Galaxy S7 but didnt receive Order # or Confirmation Email?

I have the same problem, with the S7 aswell, no order history or anything. I emailed the support staff so hopefully i get a response soon.

Whiz Kid

Re: Purchased Galaxy S7 but didnt receive Order # or Confirmation Email?

Update: A couple hours later, still no response from VM support, just an automated email. Browsed the community for solutions, found VM Social Care reps in the threads helping out, so decided to message one about the situation.

Agent

Re: Purchased Galaxy S7 but didnt receive Order # or Confirmation Email?

Hello there! We definitely want to look into this for you. Just to confirm, did you check your Spam/Junk folder? Most of the times, our e-mails go to that folder.