Virgin Mobile

Strange numbers showing up on usage plan/bill

Enthusiast

Strange numbers showing up on usage plan/bill

The past two months. Strange incomplete numbers keep popping up on my usage plan as outgoing numbers they look like this 2(554) 455- they pop up in that form with different numbers. What is it?? Can someone help as I am clueless to what it is. Thank You.
8 REPLIES 8
Agent

Re: Strange numbers showing up on usage plan/bill

Hi Heathercat! Do you only see outgoing calls or there are also incoming?

Enthusiast

Re: Strange numbers showing up on usage plan/bill

They are all outgoing.
Agent

Re: Strange numbers showing up on usage plan/bill

They seem to be calls to short codes. If you are subscribed to any premium message service, this called could be done by mistake.

Enthusiast

Re: Strange numbers showing up on usage plan/bill

What is a premium message service?
Agent

Re: Strange numbers showing up on usage plan/bill

Premium messaging is text messaging that incurs a surcharge. Premium messages often come in the form of voting services, donations, subscriptions, and more.

Enthusiast

Re: Strange numbers showing up on usage plan/bill

But i do not pay for any premium services? What services are offered as premium services?
Agent

Re: Strange numbers showing up on usage plan/bill

If you are not subscribe to one of this service, then someone dialed this numbers from your phone y mistake.

Enthusiast

Re: Strange numbers showing up on usage plan/bill

So another words. Noone else but the person that owns the phone could be making the call? And i have to be paying for a premium secondary service that is why the short codes are coming up?