The Inner Circle is the game-changing new plan that’s currently shaking up the mobile industry. Here’s the deal: Virgin Mobile USA is changing business for good, and we’re more excited than ever about the endless opportunities available to those who choose to join us on this incredible journey.
We’ve teamed up with Apple to bring you the first ever iPhone-exclusive plan — complete with unlimited talk, text and high-speed data on Virgin Mobile’s nationwide network. However, the Inner Circle isn’t just about a cool plan or a great offer. It’s about connecting people to the things in life that really matter — such as new experiences and lasting memories.
1. CHOOSE YOUR DEVICE
We don’t believe in limitations, so when it comes to choosing your phone for the Inner Circle — you’ve got options!
Purchase from VirginMobileUSA.com
Bring Your Own Device
Purchase from an Apple Retail Store
2. TRACK YOUR DEVICE
For those who decide to purchase a device from our website, you'll receive a reference number once your order has been successfully completed.
When your order ships, a 'Shipment Notification' email will be sent to the email address you provided with the following information:
● Order Number
● Tracking Information
● Direct Link to Track Your Order
You can begin tracking their device within four hours of receiving the shipping email. If you have trouble tracking your device, try the following steps:
● Check your alternative inbox folders — junk, spam, promotions, etc.
● Add virginmobile.com and virginmobileusa.com as a trusted email domain under Settings > Filters > Blocked Addresses
● Add FreeMsg@virginmobile.com and FreeMsg@virginmobileusa.com as contacts
● Check with Gmail to ensure emails from Virgin Mobile are not being blocked
● If none of the above steps work for you, please contact us.
3. ACTIVATE YOUR DEVICE
Once you have your device, it’s time to get activated onto the Inner Circle. After initiating the activation process, you can easily check on the status of your activation. In order to check the status, you’ll need your Account PIN and your device ID.
If you have trouble activating your device, try the following:
● If you're using a cellular data connection, connect to a reliable Wi-Fi network instead
● If your device fails to automatically activate, dial ##UPDATE# (##873283#) on your device’s keypad and then press call (green phone icon)
● If your iPhone still cannot be activated or an alert says the activation server is unavailable or the SIM card is unsupported, follow these steps.
● If it appears that your device has successfully activated, but you are having issues with inbound/outbound calls and texts, try rebooting your device
● For Virgin Mobile customers who currently have an iPhone (and are upgrading to a new one on the Inner Circle plan), please try disabling “Find My Phone” on your old phone prior to activating your new device
● If none of the above steps work for you, please contact us.
4. SET UP YOUR DEVICE
Need help setting up your new iPhone? Don’t you fret — we’ve got your back. Check out Apple Support to help get you started!
1. TAP INTO MEMBER BENEFITS
The second you become a Virgin Mobile USA customer, you get access to deals and discounts from your favorite brands, along with the chance to win exclusive prizes and unforgettable experiences. From getting a great discount on your room rate at Virgin Hotels to getting 15 bottles of world-class wine at an amazing price, these awesome Member Benefits are all yours as soon as you join Virgin Mobile USA. Take advantage of them by visiting our Member Benefits page.
2. JOIN OUR COMMUNITY
Joining our Community helps you get connected with other incredible Inner Circle members! Our online community is a special place where you can ask questions, find answers and get involved by joining the conversation. There’s always something to do here in the community – you can explore our Learning Library, leave your comments, show off your expertise, share your personal Inner Circle experiences, participate in exclusive Community contests and even get the inside scoop about upcoming events. Get started by creating your Community profile!
How to live your best Community life:
Check out the discussion forums where members like you share special insight on how to get the most out of being a member. You can also find answers in our Learning Library, which is home to a wealth of articles about Virgin Mobile USA.
Can’t find an answer in the Community forums or in our Learning Library? Spark a conversation! Members like you are active in the forums and happy to share tips and knowledge.
Just like a “like” or double-tap, kudos are your way to show appreciation for anything that’s interesting, helpful, funny or just cool.
So you asked a question and got a few good replies? Help other members out (and give credit where credit is due) by choosing the best answer and marking it as an Accepted Solution! Doing this will highlight that reply to make it easier for others to find. Plus, it will recognize the member that helped.
Ranks and Badges
As you read, post, reply, kudo, answer and just spend time in the Community, you’ll notice your rank changing and badges being added to your profile. Right now, this is just a fun way to recognize your contributions to the Community—but we have some really cool things in store. Stay tuned!
3. LIVE THE VIP LIFE
Want to get the full Inner Circle VIP experience? Enter our sweepstakes! Start living your life like a real MVP – because in the Inner Circle…you are. Simply go to the Member Benefits page, view our latest sweepstakes, choose one from the list and hit “enter.” You’ll see a confirmation of your entry onscreen. Cross your fingers, and we’ll let you know if you’ve won!
4. HELP END HUNGER IN AMERICA
Did you know that you have the power to help end hunger in America with your phone? Just share a photo of your meal on Instagram or Twitterusing the hashtag #DonateMyPlate and Virgin Mobile will donate a meal to Feeding America® for every picture posted. Your picture might even get featured on our website! Virgin Mobile is honored to support Feeding America® in its mission to help end hunger in America, and one hashtag from you makes a big difference!
Connect with us on social media to be the first to know about Inner Circle news, contests and updates! We’ve got a lot of cool stuff in the works, so don’t miss out. Whether you’re enjoying your favorite Member Benefit or you’re sitting VIP section after winning a one of the Inner Circle sweepstakes — don’t forget to tag us @VirginMobileUSA! We’re excited to be a part of your Inner Circle experience, so show us what you’ve got!
For additional support, please visit our Support Page!