Virgin Mobile

The money I've added isn't showing up in my account

Whiz Kid

The money I've added isn't showing up in my account

The last two times I've tried to add money to my account it doesn't stay in my account. I'll add money and a verification text is sent that its been processed and in my account, but when I double check to verify it's actually been added, it's not there...

This is highly upsetting. The first time it happened $70 "disappeared", now $60 has come up missing.

I am very displeased and highly concerned, as this may be happening to others.
Is there any way to fix it?
1 REPLY 1
Agent

Re: The money I've added isn't showing up in my account

Hmm – that doesn’t sound right. Let’s take a closer look! Would you mind sending us a private message with your phone number and pin code?