Virgin Mobile

how can i validate my account?

Whiz Kid

how can i validate my account?

I haven't used this phone in some time and I completely forgot my account pin. I tried to top up the phone and it's telling me my account can't be validated. How do I fix this problem?

5 REPLIES 5
Agent

Re: how can i validate my account?

Hey, Kennyo! If the account has been interrupted for 90 days or more, it's probably deactivated. I’d like to look into this for you. Can you Can you send me a Private Message with your phone # to verify your account? Thanks!

Whiz Kid

Re: how can i validate my account?

I have same issue,  I can't validate my account, I see its online but my phone is flip phone and so can have help with this please?

Agent

Re: how can i validate my account?

Hi there, @knight546! We need to check your account to verify that the device is currently active. Please, send us a private message with your phone number and PIN to further assist you.

Whiz Kid

Re: how can i validate my account?

just send one to u

Agent

Re: how can i validate my account?

We received your message. Thanks!