no email confirmation for order

Whiz Kid

no email confirmation for order

Hello,

I just purchased a new iphone, but have yet to receive an email confirmation.

Can someone please help?

 

thanks,

Bumblebee23

3 REPLIES 3
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Master

Re: no email confirmation for order

Check out this previous post that offers assistance as I too never received an email: https://community.virginmobileusa.com/t5/My-Account-Plans-Orders/Iphone-order-confirmation-email-not...
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Agent

Re: no email confirmation for order

@bumblebee23

Good morning! We’ll be more than happy to review this information for you. Would you be so kind to send us a “Private Message” with the next information?

 

- Phone number (if you have line with us and used)

- Full name used for the order

- Shipping address

- Order date

 

We need this information so we can locate the order. We’ll wait for your response.

 

~JoyP.

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Whiz Kid

Re: no email confirmation for order

Ordered iPhone SE on the 21st, did not receive confirmation. Emailed support I received auto response but after 48 hours still no answer. I PM'd Joy, but still no answer. I have a printed copy of transaction, just want to know if this phone will ship on the 27th as I was told by site in checkout process.