Virgin Mobile

order status closed

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Whiz Kid

order status closed

bought a phone hours ago and paid for expedited shipping. Got a confirmation email but never got the shipping email. Checked the order status and it says closed!! I also checked my bank account and the money has been taken out of it. Will I even be getting my phone?

3 REPLIES 3
Agent

Re: order status closed

Hey there, @Troyvandy We understand your concerns. Be advised the Closed status means that the package has been shipped and on its way. You can provide us the order number via a private message to look into the tracking #. Thanks.

Whiz Kid

Re: order status closed

I ordered a phone early this morning, status is still closed & no tracking number, I got the overnight shipping..

Can I private message someone with my order number to get this information?

Agent

Re: order status closed

Hey there, @mijacogeomicky! Sure, you can PM us with the order key number so we can look into this for you. Thanks.