Virgin Mobile

out of range error message

Whiz Kid

out of range error message

Samsung Paylo Entro.  Getting an "out of range" message when trying to call out.  If I reset the phone, I just get a spinning hourglass 

3 REPLIES 3
Agent

Re: out of range error message

Hi there, JackKress! Thanks for contacting us. We want to look into this for you. Can you please let us know if you always had service in this area? If so, can you please provide us the nearest cross street address and the ZIP code in this area?

Whiz Kid

Re: out of range error message

Hi John, I am having the same issue with my my Samsung Entro phone. The two times I contacted Virgin Mobile customer support they could not help. Can you please advise? Thanks.

Agent

Re: out of range error message

Hi there, @parrish2. Please send us a private message with your current address, phone number and pin. We'd like to take a look at this.