Virgin Mobile

phone activated but can't access my online account

Whiz Kid

phone activated but can't access my online account

I'm trying to log in to my Virgin mobile phone account. I entered the phone number & the pin but I got a message that there was a processing error so, I'm not able to access my account. What to do?

6 REPLIES 6
Wizard

Re: phone activated but can't access my online account

Clear your browser cache and try again since you are doing the right thing.  If that does not work try Incognito Mode or a different browser.

Agent

Re: phone activated but can't access my online account

Hey there, @Robb! Sorry for the late reply! Were you able to fix the issue with the instructions that @madra31 gave you?

 

Looking forward to your reply!

 

RB-1991 (Robert)

Whiz Kid

Re: phone activated but can't access my online account

No. The suggestion on trying the browser did not work. What next?

Agent

Re: phone activated but can't access my online account

Hey there, Robb! Did you clear your data and cache?

Whiz Kid

Re: phone activated but can't access my online account

Vigin Mobile support contacted me. My account was closed back in 2015. They are re-instating me with a new number, so all is well. Thank you for your help.

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Agent

Re: phone activated but can't access my online account

Hey there, @Robb! Sorry for the late reply! We're glad to know you were able get assistance with re-activating your service.

 

Don't hesitate to let us know if there's anything else we can help you with!

 

RB-1991 (Robert)