Okay, I’ve been here before with this problem that has yet to be solved after 2 months. I just contacted customer service and got a reply that was NOT relevent to my problem, and needless to say I’m really not happy. So I am posting the exact email here to see if maybe someone here is more helpful.
I have contacted customer service several times about this problem almost 2 months now.
My phone claims "Account can not be validated" when making phone calls, and I can not receive or sendtext messages or use my phone's internet outside of wi-fi for TWO MONTHS now.
I have done ALL of the following more than dozens of times each: Dialed "##873283#" with both "Service Update Failed" AND "Service Update Complete" showing at different times with NO CHANGE. I have reset the network settings, NO CHANGE. I have wiped the ENTIRE phone after being on the phone with customer service at an Apple store.
NOTHING HAS CHANGED. I've now paid for 2 months of service with NO SERVICE and NO FIX.
The Apple employee suggested that you send me a new SIM card to see if that is the problem.
I'm tired of these dead ends and paying for a service I have been unable to use at all.
So far the things you told me to do were to wait it out because you had an "outage" in the area almost 2 months ago. Then you told me to go to Apple where they simply sat on the phone with you guys trying to solve the problem with no luck.
What is wrong with my phone and why are you unable to fix this?