I've had so many problems with Virgin. Recently, my Android LCD cracked literally 9 minutes after pying my prepaid account. I'm too poor to afford any cheapest device. But I have an iPhone 6s that's blacklisted. Virgin wouldn't even track down the original owner of the device or tell me who blacklisted it. i bought it from someone who stole it and I tried my best to track that main owner but couldn't find ANYTHING. I contacted my local police department and they told me they couldn't do anything, because how the seller reported my device 3 months later. Now I just have a SIM card that has a very good plan but no device for me to use. I always had a problem when my data says i ran out, even I used literal 19 mb of data, and i have the 2GB data plan. Then they fixed that a month later. Then 2 days later, it happens. It keeps on repeating over and over, and i've been contacting Bell and Virgin so many times
Hey there! We're truly sorry for the inconvenience. In our efforts to reduce phone theft, we can only activate a phone that's been reported as lost or stolen if the new user can verify the phone's last known account.