I bought a brand new iphone on the website. the phone was defective so i returned it before the 14 days. The tracking shows phone was delivered 2/12. Its 3/9 and still no refund. they keep saying the phone has not yet been validated as returned. I think Im going to have to do a chargeback with my bank. Please return my money virgin mobile. You have had the phone over a month. I have never had to work this hard to get a refund before. I bought a second one on ebay and if I needed to return it I know I would have been refunded a long time ago.