Virgin Mobile

Dont buy a phone on virgin mobile website

Whiz Kid

Dont buy a phone on virgin mobile website

I bought a brand new iphone on the website. the phone was defective so i returned it before the 14 days. The tracking shows phone was delivered 2/12. Its 3/9 and still no refund. they keep saying the phone has not yet been validated as returned. I think Im going to have to do a chargeback with my bank. Please return my money virgin mobile. You have had the phone over a month. I have never had to work this hard to get a refund before. I bought a second one on ebay and if I needed to return it I know I would have been refunded a long time ago.

1 REPLY 1
Agent

Re: Dont buy a phone on virgin mobile website

Hi there, clarkan9. We're sorry for the inconvenience with the refund. 

 

We'd like to have a look at your case to see if there is something we're missing. Please, send us a private message with the order key.