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I just received a scam phone call. The recording,which souds exactly like the Virgin Mobil Virtual Advisor said my service is now disconnected because I did not "top-up" or pay my bill.The caller said to pay through them to get my service back.I called Virgin Mobile and they said all is paid----it was a scam.SO BEWARE!
Important: anything concerning your account is sent by text messages or emails--NEVER VIA A PHONE CALL from Virgin Mobile.
Thanks for reporting this @stevenXL_34, yes you are correct, there are so many phone scams out there today, you should always be careful to protect your privacy, never give your account information over the phone! The internal Boost teams have been notified.
I am sending you a PM. I am new to the community. I am a broadband2Go customer. Send me a Virgin Mobile Customer Badge. Thank you.