I have been unable to browse or check email through the phone's cellular data service since yesterday evening. Is there an outage in my area?
I am at Campbell & US 75 in Richardson TX 75082.
This is what worked for me. Apparently, it was my phone, not the service.
Another poster here (madra31, I believe: Thanks!) mentioned the following, so I thought I'd give it a try. For reference, I have an iPhone 7+ with IOS 10.
1) Open Settings
2) Open General
3) Scroll down and open Reset
4) Execute Reset Network Settings
After this, my cellular data began working. The only issue I've noticed is that I had to reset the password for a Wi-Fi network I use.
Hi there! Error 104 usually shows up when there is an error with the contact information stored on your device. In order to fix the issue, remove the contacts from your contact list and the re-enter the numbers using the regular format, 10 digits and no dashes. On iOS devices, ensure that the contact is removed from all devices associated to your Apple account.
There are carrier settings updates from time to time. Usually, you will see an indication in Settings that a new version is available.
If you are running iOS 11.4 you can verify in Settings-General-About under Carrier that your version is Virgin 32.0.
We want to take a closer look into this to be able to determine what's causing this issue. Due to the nature of the issues we need to take this conversation to private. Please send us a private message and we'll continue to assist you on private.
I have an iPhone SE, model A1662. It supports LTE bands 25 and 26.
I've reset network settings, used the PRL short code, clear network code, and another shortcode to reset the network and I am still having issues.
My phone simply won't connect to LTE. What gives?
My previous virgin mobile phone died after five years (Kyocera). I just purchased a LG Tribute to replace. I got the phone set up - can connect to the internet, etc. but cannot make calls. I emailed and then called customer support, and they told me the tower in my area was out where I worked, but the one near my house worked so please try again. Well, I've tried several times since getting home and it's still not working and I have no phone to call customer service. After three days I just need a phone that works. I've got people trying to call me for work-related issues and I can't get anywhere with this new phone.
I've been told by a third rep that my tower will be down for forseeable future with no ETA and then a fourth told me there was no tower issue at all and to try to do the same thing I've already been doing for last four days. It shouldn't be difficult to activate a phone. Email/internet, worked perfectly fine. But the basic task of phone-age, not so much. I was sorely tempted to see if anyone still did landlines. So I'm tapping out after ten years since my issue is not going to be fixed in the time it would take to switch to another service.
The page to check Activation Status is not working for me. I enter my Activation Request Number and PIN, press Continue, but nothing happens.
I have a second Virginmobile phone for my mom in Hawaii. Her phone is displaying 'No Service'. How can I get this looked into. Is there a reporting number or do I have to call SPRINT for the cell service?
My mom's phone is also a Samsung Entro but I cannot persue this problem any longer. I just had my mom signed up for service through another carrier. I cannot afford to have her without phone service and Virgin Mobile has no local phone center store to go to get assistance and your help number is not helpful.
My current Android phone is on its last legs, and I need to buy a new one soon. I'm moving from the US to Canada in mid 2018. I know Virgin Mobile doesn't use the same network as phone companies in Canada. Are there any newer Virgin Mobile phones that are capable of being unlocked & SIM swapped for use in Canada so once I move, I could still use my cell phone? I don't really want to buy a new phone right now and then have to buy a new one again in a matter of months, and I've heard Canadian phone plans are ridiculous in price for what you get.