Is an LG G3 smartphone compatible with Virgin Mobile's Assurance Wireless network? Is there anything I need to know about using that particular phone with the Assurance Wireless network?
No, ASW does not support iPhone devices.
Virgin Mobile offers international calling but not international roaming which is the feature that would be needed for you to make and receive calls in Mexico.
If your phone is unlocked simply get a local sim in Mexico.
I activated a new android phone yesterday (transferred my existing Virgin Mobile number from one phone to another). The new phone seems to be activated...it makes and receives calls and texts, but it keeps giving me an alert that says "Network Error". I seem to remember this happening before when I activated a phone and I have to do some series of steps including turnign off wifi, updating some kind of setting, restarting, etc. Can anyone walk me through these steps? Thanks.
Chances are the message is related to the fact the upgrade did not complete.
You might want to try again later on your wifi but before that perhaps reset network settings
I ended up picking up a Samsung Galaxy J3 a few weeks ago. I currently have Virgin service on it.
Here are the following issues I am experiencing, I am not happy with this.
1) Multiple dead zones in my apartment where the signal will go in and out, I did not have this problem in my apartment with AT&T.
2) I did a speed test at work where it showed to have more signal strength than my apartment and I got .54 down and .70 up. I did not run the speed test until I tried to send an e-mail from Gmail and it would not go through. I just tested this at my apartment and it says 0.09 down and 0.68 up. These are absolutely ridiculously slow speeds for "LTE"
I have rebooted, I have made sure the phone is updated. I also do not have a lot of apps on my phone. I would like to continue with Virgin, however if these problems persist I will have to cancel the service and move on.
Certainly those speeds you have reported would not allow for satisfactory use of your phone.
Diagnosing LTE problems can be a challenge as the issue can be the phone itself, signal strength or account issues. Unfortunately, the only way to find the problem usually is by excluding possible causes until the actual cause is identified.
The best way to see if signal strength is the problem, is to a) ask others who are on the same network what speeds they are getting when you are together at a given location or 2) try speed tests in different locations.
If you conclude it is a signal issue, there is really no solution on a given network. However, if it is a phone setting/hardware or account provisioning problem, that is fixable.
SMS require cellular connections.
However, you can use apps to text over wifi for Android. Google Voice, WhatsApp, TextNow are some that work.
For iOS, you can use iMessage.
I'm going to Italy for a week. Can I use my phone to call the United States while I'm there or do you need to sign up for an international line?
Virgin Mobile does not have international roaming. If your phone is unlocked you can use a local sim.
I purchased a LG Stylo 2 about a year ago and which said it was a 4G service phone. I have never seen any 4G or 3G next to the strength bar only LTE sometimes. Most of the time the bar only shows low reception.
The two first things to check are 1) LTE coverage and 2) devices settings.
1) Make sure you are in an area where the coverage map indicates a strong signal. Check and see if others on the Sprint network you know are able to receive LTE in that location
2) try the troubleshooting tips below.
If you still have a problem then more detailed diagnostics would be needed to find the cause.
I've been WITHOUT any service in Kelso, Washington for a month now. What the heck is going on? What am I paying for? I recently had an emergency and no way to contact help. This is getting way beyond annoying.
Ended up going to Consumer Cellular and got a new (NO CONTRACT) LG smartphone for 1 penny. $35.00 per month with data, text and of course voice. I should have done this years ago.
There was no fee for porting my phone number over, which is why I went there, because the Boost mobile place which uses the Sprint network wanted to charge me $50.00 on top of the phone. I'm done with Virgin Mobile/Sprint!