The page to check Activation Status is not working for me. I enter my Activation Request Number and PIN, press Continue, but nothing happens.
I have a second Virginmobile phone for my mom in Hawaii. Her phone is displaying 'No Service'. How can I get this looked into. Is there a reporting number or do I have to call SPRINT for the cell service?
My mom's phone is also a Samsung Entro but I cannot persue this problem any longer. I just had my mom signed up for service through another carrier. I cannot afford to have her without phone service and Virgin Mobile has no local phone center store to go to get assistance and your help number is not helpful.
My current Android phone is on its last legs, and I need to buy a new one soon. I'm moving from the US to Canada in mid 2018. I know Virgin Mobile doesn't use the same network as phone companies in Canada. Are there any newer Virgin Mobile phones that are capable of being unlocked & SIM swapped for use in Canada so once I move, I could still use my cell phone? I don't really want to buy a new phone right now and then have to buy a new one again in a matter of months, and I've heard Canadian phone plans are ridiculous in price for what you get.
Is an LG G3 smartphone compatible with Virgin Mobile's Assurance Wireless network? Is there anything I need to know about using that particular phone with the Assurance Wireless network?
Virgin Mobile offers international calling but not international roaming which is the feature that would be needed for you to make and receive calls in Mexico.
If your phone is unlocked simply get a local sim in Mexico.
I activated a new android phone yesterday (transferred my existing Virgin Mobile number from one phone to another). The new phone seems to be activated...it makes and receives calls and texts, but it keeps giving me an alert that says "Network Error". I seem to remember this happening before when I activated a phone and I have to do some series of steps including turnign off wifi, updating some kind of setting, restarting, etc. Can anyone walk me through these steps? Thanks.
Chances are the message is related to the fact the upgrade did not complete.
You might want to try again later on your wifi but before that perhaps reset network settings
I ended up picking up a Samsung Galaxy J3 a few weeks ago. I currently have Virgin service on it.
Here are the following issues I am experiencing, I am not happy with this.
1) Multiple dead zones in my apartment where the signal will go in and out, I did not have this problem in my apartment with AT&T.
2) I did a speed test at work where it showed to have more signal strength than my apartment and I got .54 down and .70 up. I did not run the speed test until I tried to send an e-mail from Gmail and it would not go through. I just tested this at my apartment and it says 0.09 down and 0.68 up. These are absolutely ridiculously slow speeds for "LTE"
I have rebooted, I have made sure the phone is updated. I also do not have a lot of apps on my phone. I would like to continue with Virgin, however if these problems persist I will have to cancel the service and move on.
Certainly those speeds you have reported would not allow for satisfactory use of your phone.
Diagnosing LTE problems can be a challenge as the issue can be the phone itself, signal strength or account issues. Unfortunately, the only way to find the problem usually is by excluding possible causes until the actual cause is identified.
The best way to see if signal strength is the problem, is to a) ask others who are on the same network what speeds they are getting when you are together at a given location or 2) try speed tests in different locations.
If you conclude it is a signal issue, there is really no solution on a given network. However, if it is a phone setting/hardware or account provisioning problem, that is fixable.