This is a very unpleasant experience for you.
As a practical matter, you should keep a record (presumably it is on your phone) of all the calls you made and any exchange of messages that has taken place.
Since you have been told the only way to obtain a RMA is by phone, you could try one more time and if you are not successful, then you could send a message on Facebook explaining the situation and making a strong request that the matter be escalated to ensure you are provided with a RMA within the time required to make a return. Virgin Mobile can certainly direct one of its representative to call you at a designated time to provide that RMA.
Obviously, you must make a good faith effor to meet the conditions stated for obtaining the RMA. Should you do what is indicated and are unable to do so, it would be important for you to document each step. Such documentation will be important if you are unable to obtain the RMA within the time needed to return the device.
Should the matter not be resolved in a timely way, there are dispute mechanisms to consider. Having complete documentation of all that has transpired is an important part of that process.
For new customers joining Virgin Mobile, the only phones available are iPhones and the only plan is Inner Circle
A customer can have an iPhone and be on a data love "plan" IF they were already on it prior to the launch of Inner Circle.
It depends on how you have the device configured.
If you allow background apps to update on cellular, it is possible that you will have charges even though you are also connected to wifi. Also if you have cellular toggled on you can use that data if the wifi connection is weak.
The best way to ensure there is no cellular use in this case is to toggle cellular data off while using wifi.
Hey, mobe115! As an existing Virgin Mobile customer, if you decide that the Inner Circle just isn’t for you, you can definitely go back to your previous plan. Just contact us within 30 days of joining & we’ll switch you back! If you do switch to your old plan, please keep in mind that you’ll lose all of those amazing perks and benefits that come along with the Inner Circle.
After trying ##UPDATE# for several hours, I called VM customer service and talked to Ash. We tried ##CLEAR# and ##UPDATE# a few times without success, so I asked her to check my phone IMEI and ICCID. It turned out that my phone was not properly registered on VM system. Once Ash did her part, I restarted my phone and everything is working now.
I posted the following...
- FB: no reply
- Twitter: no reply
- Community board (this): no reply from an agent
- called 1-888-322-1122 many times, always a machine, but once I get to a real person. I forgot her name, but she was able to order a simcard for me.