I want to buy new iphone 7 from virgin mobile but I do not want to change plan from current plan to inner circle plan.
Could you help me how to work out?
Good question! As a current Virgin Mobile customer, if you join the Inner Circle and decide it’s not for you, you do have the option of switching back to your previous plan. All you need to do is contact us within 30 days of joining the Inner Circle, and we’ll be happy to switch you back. (Just keep in mind that you’ll be missing out on the amazing Inner Circle member benefits and perks.) Please call 1-888-322-1122.
Hello. I have looked around the forum and seen that others have had similar issues as me, but I have not seen any definitive answer one way or the other.
I had an iPhone 6 and was using it with the Virgin Mobile Inner Circle. I was using it through the Bring Your Own Device promotion that Virgin Mobile had where you can bring your iPhone over from Verizon (or another carrier) to Virgin and get Inner Circle for $1 for the first 6 months. It was a good deal, so I took it, even though I really had no problems with Verizon. $1 for phone service is hard to pass up.
Now, I have bought a new iPhone 8 from the Apple Store. I bought it unlocked. It did not come with a Sim card. I attempted to go into my Virgin account and do the "swap my device" thing, so that I could move my service from the old iPhone 6 to the new iPhone 8. I was unsuccessful in doing this. I got an error message when I put in my serial number / IMEI number.
I called Virgin and was told that I would need to go and get a sim card from them for the iPhone 8 before I could switch the service. I called Apple, they said they don't have Virgin sim cards. I called Virgin back, they again told me that the Apple store has Virgin sim cards. I called Apple back again and they again said that they do not.
Can someone please give me a straight answer on how I can get this service switched from my old iPhone 6 to my new iPhone 8? This has been such a hassle all day. If I am not able to get this resolved today or tomorrow, I am probably just going to have to go back to Verizon. I came to Virgin because it was cheap, but it's really not worth all of this hassle.
Any help is appreciated.
The iPhone 8 takes a new sim card that is not the same as the one in the iPhone 6. You also cannot swap the sim from the 6 to the 8 yourself even if it were the correct one. IMEI and ICCID are "married" in the Sprint system and must be activated and deactivated together. It is best practice in the Sprint system to get a new sim to go with a new phone.
The sim you need is SIMOLW416Q. The Apple Store does have them and you might be able to get one for free there.
YOU HAVE TO GO TO THE APPLE STORE IN PERSON -- AS YOU FOUND OUT IF YOU CALL ON THE PHONE THE ANSWER WILL BE NO.
Be polite but explain you need it for the Sprint MVNO you are using the phone on. Normally sims are given out without any problem. Just be sure you get the right one--the Apple Store often give SIMGWL436C which is not what you need.
If not, there are many places from which you can get them. Ting is a good choice and you can learn all about the different sims there.
Best Buy also has a Boost 3in 1 sim kit with the sim you need.
With the correct sim you should be able to make the swap without any problem.
Sim issues are a bit confusing for iPhones on Sprint but with the correct one and the right method, there is no difficulty in switching.
Thank you @Enriqueam97. We will continue to assist you in private.
Virgin Mobile does not offer a monthly phone payment plan.
Apple does have a program and you could check with the Apple Store and see if it would work in your case.
I added on the $10 International Plus w/ 200 Mobile Mins plan. However, I realized that there is totally NO Virgin mobile service for my iPhone in Taiwan where I am currently traveling. I wonder whether there is any solution to fix it or whether I could claim a refund.
As you have noted there is no Virgin Mobile service in Taiwan and hence there is no solution other than using a local sim if your phone is unlocked.
You may certainly claim a refund but it will be denied because the package you purchased was for international calling rather than international roaming.
I'd really wish to know my account number as I'm switching services and could really use some help from an employee. Thanks!
Hi. I understand your concern.PM us so we can follow up? Can you let us know the reason you are planning to switch?
I'm thinking about buying a Virgin Mobile Kyocera Hydro Reach Smartphone. Does Virgin Mobile still accept this phone for use with a pre-paid plan? Could I get the Data Love plan for this phone?
Hey there, BB! You can rest assured knowing that we accept this device. You will be able to sign up for the Data Love plan with this device.
Is it possible to turn my phone in and get credit towards another iphone?
If your current phone is an iPhone, then yes.
You might also wish to look at the option of selling it privately. That is not without risk or inconvenience but the proceeds might be higher.