Hullo! I just got a new iPhone and am trying to port my number from Straight Talk to my new VM phone. It's been more than 15 mins, and no luck so far. Any idea if something is wrong, or is it just going to take a bit of time? Thank you!
Hey there! We'll be more than happy to assist you. Please, send us a private message for assistance.
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.
I just signed up for the inner circle plan. Why am I being charged $50 a month instead of the $1 for the first 6 month?
@twilliams5030 Gotcha. Could you send us a private message to verify your account information to review this matter? - E.J.
Please help. I cannot call bc this is my only phone. My phone froze completly and I took it to apple last night. They sent it in for repairs and gave ma a loaner. However, it is not allowing me to make calls. I have an image of the Serial # and I can give my phone in a private message. Please help. I have serious medical needs that require that I have a functioning phone to call for help. It says SIM locked or SIM Invalid.
I'm not with Virgin Mobile, but if it were me I would go back to the Apple store and have them contact Virgin Mobile to activate the loaner phone they gave you.
Did you try logging on to your Virgin Mobile account and try the "swap my device" link?
Could you borrow a friends phone and call Virgin Mobile to see if they can activate the loaner phone you have?
If you have internet access you could sign up for a Google Voice number and use your computer to call Virgin Mobile customer service or any other US number that you need to call.
I'm an Inner Circle member and have an iPhone 7 plus. I've been trying to get my iPhone 7 unlocked but have not had any success. I've called inner circle customer service several times and they keep saying "wait 24-48 hours". It's been 6 days since I first called. I'm not sure why this is taking so long? I am travelling overseas this weekend for two weeks and really need the phone unlocked (domestically and internationally) so I can use a European sim card overseas for two weeks and here for a couple days after I return.
My father is also an Inner Circle member and it took only a couple hours for his iPhone to be unlocked.
Just wanted to provide an update to my issue. I called Virgin Mobile customer service this morning. I spoke with Anne and she said she would email the department handling the unlock process and call me back later in the day. She did call back about five hours later, but I missed the call. She left a voice mail message, but I couldn't understand what she was saying.
I called customer service back and they informed my my unlock request had been processed. I tried a local/US sim card in my iPhone 7+ and it works. I also tried my German sim card and it also works.
For those of you trying to unlock your iPhone, I can only say keep trying. My first call to unlock the phone last Sunday, so it took about six days. Patience.........
Hi, I can't seem to find a concrete answer on this. I purchased my new Virgin Mobile iPhone 7 on October 29, 2017. I activated my inner circle service on January 11 of this year. Can I request a domestic unlock after the 14 days of service?
Thanks in advance.
I believe so. I purchased an iPhone 7+ on the Virgin Mobile Inner Circle plan through their website in December and activated it. I put in for an unlock request last week. It took about six days and several calls, but the phone is unlocked. I'm going to use it for an overseas trip with a local European sim card, but will use the Virgin Mobile sim card when I'm back in the US.
Is Spotify still included in Data-Free Steaming Music?
In this article Timb3r and BMH Listed: - Pandora, iHeartRadio, Slacker, 8tracks and Milk Music as music partners
In this article Cara Listed:
As VM partners.
I also checked this link from BMH with no success.
Currently when I use any of the music services listed, it's not Data-Free.
Thanks for any help.
Thank You, Timb3r updated the link on Saturday.
Now I just need to track my data to make sure it is credited properly.
And yes I understand that 'embedded' Ads and misc info is not included in the free streaming, only the music.
Hi there, Kc310! Sorry to hear that. Definitely want to look into this for you. Please send us a private message so we may work directly with you.
Hi there, griffur1! The gift card is sent after you've made two monthly payments on the account where the phone is activated.
I have an LG Stylo 2, and starting about a few months ago my new voicemails have not been added to the Visual Voicemail app that came with the phone. This was around the time I used airplane mode for the first time. Is this an issue with the app itself, or an issue with my account? I can check my voicemail by dialing 1, but I cannot see new voicemails in the app.
Thank you, my voicemail has been set up since I got the phone, and Visual voicemail had been working fine. I actually saw a new voicemail in the list today, but it was from 6 days ago. Now I have a notification at the top of my inbox that says "Your Inbox is full. Delete or archive messages in order to receive new messages." I hadn't seen that before today, so not sure if that is the issue and it just didn't prompt me yet. After deleting some, the message went away. So I tested it and had someone leave me a voicemail, and it works again! Not sure what fixed it actually, but I had turned off wifi and data (then back on) a couple times so maybe something got reset.