can i buy a VM sim card for this phone, and use it on VM, I already have an account. Motorola Moto G6 XT1925-2 32GB 5.7" Dual SIM 4G LTE Factory Unlocked?
Would anyone know if i'm eligible to switch from Sprint's Unlimited Brying Your Own Phone promotion to Virgin Mobile? When I check my eligibility via https://www.virginmobileusa.com/plans/bring-your-device I receive the following message: "Your iPhone is compatible, but is active on your current carrier’s account. Only devices that are not active are eligible to be transferred to Virgin Mobile." Do I need to recheck my eligibilty after my current promotion is finished and switched to Sprint's regular unlimited plan?
That message is what would be expected in your situation.
Previously, Virgin Mobile agents had indicated that a device must be deactivated for 60 days at least from Sprint postpaid before being eligible to activate on Virgin Mobile.
I was trying to switch both my and my husband's plans from the Inner Circle Plan to the $35/month plan (we just have no need for unlimited everything), but it's telling me that we're on the only plans available even though it's showing the other options. Can someone help me change plans for both accounts?
I just bought an unlocked IPhone X and need to switch from my IPhone 6+. Tried switching the sim card to the new phone and using the online thing. It said the sim card was already in use. How can I swap sim cards and get my new phone working? I use my phone for work and the battery in the old one is bad. I need to solve this asap.
On Virgin Mobile or any Sprint carrier, you cannot swap an active sim to another phone.
In addition, the sim for the iPhone 6+ is not the one needed for the iPhone X.
The sim you need is SIMOLW416Q. If you are near an Apple Store you can probably get one (free of charge) by simply asking politely. That would be the fastest way to get the new phone working.
Otherwise, you can order one from Virgin Mobile or elsewhere.
My phone has stopped being able to send texts or call, and there's a message in the top-left corner that says "Searching for Service." Please help! I have no SIM card, tried to update my profile on the phone, not sure what else to do.
We had a hurricane a few days ago, but I live in central NC and this area was not greatly impacted - I had service that whole time.
....and I just resolved the problem by calling customer service, 1-888-322-1122. For the edification of other users, it was an automated system that walks you through resetting your phone. Once the process is complete, your phone might be back to some of its factory defaults, but everything else is working properly. Took 5 minutes.
It appears my Virgin Mobile account has been hijacked. I received a message yesterday saying I had signed up for an international plan which I did not sign up for, then one saying my PIN and security questions had been changed. I did not change them. Then I lost my phone service. I also see a 105 dollar charge on my credit card from Virgin Mobile. Tried emailing support and messaging via FaceBook. I finally got a response on FaceBook and was told to post here. Note: I do not have phone service so I cannot send a text to verify my account/identity. It should be possible to see unusual activity for this account if you look at it.
Oh no! Sorry to hear that, @cryptozoan. We definitely want to look into this for you. Can you please send us a private message with the phone number and PIN you used to have?
To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".
Can someone at VM please help me?
I've just tried to switch from my old Iphone 5s to an SE (A1723), all on VM . Moved my SIM and then I went through the activation process. I got the "Virgin" in the upper left and thought I was good to go. On the step where you turn off the WIFI and test out texts, calls, surfing I learned that depsite it saying Virgin and having all the bars, and in the settings saying it was connected I would
- Get a busy signal when trying to call
- Got the "could not activate cellular data network: you are not subscribed to a cellular data service" message.
I've tried various troubleshooting on these forums. Nothing worked. Then I tried the instructions here by Madras31 and things went really wrong.
I lost the "Virgin" in the upper left and all the bars disappeared. When checking settings instead of references to Virgin Mobile it all says Sprint. Please help! thanks
Forgot to state that also I tried going through the activation process again, but now it says it does not recognize my IMEI number. Interestingly when i log into to Virgin Mobile it now shows this new phone as my active phone. Right now I'm staring at a message, "Iphone is not activated. Contact your carrier if this problem continues to occur."
I've attempted to device swap from a non-functional iPhone5 to iPhone7 that was purchased unlocked and SIM-free from Apple store. SIM was purchased online from Virgin Mobile. I inserted SIM into new phone, logged into my account, clicked device swap, followed instructions about entering IMEI and ICCID, chose keep my current number and entered PIN when prompted. At this point the website just hangs, I get a spinning wheel to no where. Any help would be appreciated.
Helllo, @NoReception. Thank you for stopping by. We're sorry to know you're having issues with the service. Could you please send us a private message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.