VM twitter support sent me. Virgin Mobile call center "assistance" de-activated my existing phone but didn't turn on my new (used) one!! Now I have no way to call, text etc to get it figured out, they said to come over here for help. Please send me where I can get help - I have a VM phone now (deactiveated apparently), and a phone that was on VM network (my wifes old phone she upgraded sucessfully) that has been restored to factory settings - what to do now?? I need my phone back missing work calls, missing jobs. iPhone 4s
Hot Tip - if you need phone support try @virginmobileusa twitter support or text support they provided instructions for transfer and made necessary changes on their end which allowed me to safely switch phones, many thanks to them.
I contacted an editor of a prominent Apple-related blog to help get to the bottom of this. (I'll be honest, I had fantasies of a hardhitting expose' where Virgin execs dodged cameras with their faces hidden). He contacted the VM Spokesperson, who replied with this:
"As for the availability of the iPhone X, we have stayed in close contact with Apple since the announcement of the iPhone 8 and iPhone X. We have relayed the timeframes Apple provides us to customers since November and unfortunately, those have changed frequently and also been delayed. I hope that helps."
At least it's not the canned copy-and-paste response that's been parroted repeatedly on these boards. I actually don't think this is B.S. I think Virgin is that impotent of a company that they are no more than an afterthought to Apple and have no muscle to negotiate a legitmate contract that ensures them at least some product. Also, if anyone is blocking them, it's probably Sprint, not Apple (why would Apple distribute phones to all other carriers but not Virgin?).
FYI: I did ask permission to post this before doing so
This is what I did on Saturday, I got my sim free unlocked Iphone X from the Apple store, and the sim card which said on it "boost, Sprint, and Virgin"
It would not activate online, you have to call Virgin in order for it to get activated. It worked right away once Virgin did what they had to do.
I changed my credit card and now it seems like they have changed my plan. I have had a Virgin Mobile phone for around 15 years.. I changed to my Visa card and now the automatic billing has gone away and I cannot seem to reinstate it. My account page seems to be a pay as you go that now says it needs to be topped up when the balance goes below $5.00 (I have nearly a $400 credit on account). The plan used to automatically charge me $20 plus tax every 90 days. But I got a late payment notice. I went to the account online and my plan does not seem to be there. This all began after I changed from my Discover Card to my Visa.
If your account’s cash balance is $400 or more, we will automatically deduct the $20 Pay As You Go plan payment to keep your Virgin Mobile service active for 90 days. We will do this every 90 days until your balance is less than $400. Account balance limit is $400.
You may send us a private message with the phone number and PIN to investigate this situation about your account.
I have 2 orders for iphones and after 5 hrs I am still waiting for an email. I googles to check status of order and it says fraud dept pending but you already took the $615 from my account. also I paid for next day shipping. I have no email about this pending matter and when i try to call your help line you have to input a phone number which i do not have and when i hit pound it D/C me....what kindof company is this!
I sent a private msg. got tracking order but have to wait 5 days for phone when I paid for next day shipping. yeah I am gonna return phone and go back to Verizon.
I have a second Virginmobile phone for my mom in Hawaii. Her phone is displaying 'No Service'. How can I get this looked into. Is there a reporting number or do I have to call SPRINT for the cell service?
My mom's phone is also a Samsung Entro but I cannot persue this problem any longer. I just had my mom signed up for service through another carrier. I cannot afford to have her without phone service and Virgin Mobile has no local phone center store to go to get assistance and your help number is not helpful.
I want to swap phones but the serial number will not be accepted. Been trying to figure it out for a few days. Currently waiting on a reply via email from Virgin Mobile, but figured this might be faster. I have a Samsung Galaxy J7 as my current phone, and I just got a new Samsung Galaxy J7 Perx which I want to swap over to. When I enter the DEC number/serial number/ MEID, the website says "there is a problem with your serial number. Please try again." Driving me nuts; I just want to use my new phone instead of my busted up old one. Any ideas? Thank you!
It is fixed now! The store that I bought it from scanned the wrong activation barcode on the box. Now it's working!
As the subject says, I am looking to move a phone (LG Stylo 2) and number from Virgin Mobile to Boost Mobile. Would you be able to assist with this migration?
Just got off the phone with Live Customer Support.
I was able to get an answer to my question, and it does not track with what I have been advised here in the community.
The question was twofold:
Question 1. Moving my current Virgin Mobile phone to Boost Mobile
Answer 1. This is not possible. My phone is not compatible with the Boost Mobile network. I will/would have to purchase a Boost phone to use their network
Question 2. Moving my Virgin Mobile Number to Boost Mobile.
Answer 2. I will/should be able to do this. I will/would need my MEID #, phone number, and account PIN #
I would need to provide this to Boost, and this process is referred to as a 'migration'
Additionally, I used the following link to get to a live representative, and was transfered at least once.
We also discussed the mention of a process for migrating Virgin android users to Boost, as has been found on the Virgin Mobile Website. I was informed there is not an official release as to whether this would be possible or how users would be able to complete these 'migrations'. The CSR did not have specifics of when the promised(link below) migration process would be available. They also indicated if I wanted to buy my daughter a phone and activiate a new phone line, this would be possible(?) but I will not hold my breathe on this, due to the same following link/release.
Given these details, I would not say the 'solution' above actually addressed this request at all. I am unable to get a port pin, as suggested, and my phone is not eligible for a migration.
I have bought my daughter an I-phone 6 and on Saturday I activated it and am trying to port in a number from Page Plus. It is now Wednesday morning and it still has not gone through. The status page still says that it should take 15 minutes and if it does not go through to call this number if you are not porting from Tracfone or Page Plus. But I am porting in from Page Plus. How can I get this resolved?
BTW, I think I put in my username instead of account # when putting in the port request.
Thank You for any and all help!
Hey there, @mike1071! Sorry to hear that. We d be happy to help. Did you already receive assistance from one of our agents? Was the port in re-submitted? If so, please private message us your daughter's current phone number and PIN to check the status of the port.
Have you tried a carrier reset?
For Android, it is ##72786# and press Call and for iOS it is # # 25327 # and press Call.