Virgin Mobile

BUYING IPHONE TROUBLE

Whiz Kid

BUYING IPHONE TROUBLE

I've been trying to buy 2 iPhone 5s for the past day and every time after I put all my infromation in and click COMPLETE PURCHASE a screen comes up saying

WE'RE SORRY, THERE WAS A PROBLEM PROCESSING YOUR ORDER. PLEASE TRY PLACING YOUR ORDER AGAIN. OR, CALL TO ORDER BY PHONE.

I don't understand why this has been going on for the last 24 hours. I am using a promo code and cannot buy them over the phone. Does anyone have any problem solving tips? I want to buy the phone before it goes off sale. 

6 REPLIES 6

Re: BUYING IPHONE TROUBLE

make sure the credit  card and the shipping address must match otherwise it wont work and is the promo code for 100 dollar off and are u trying to buy the iphone 5s 16gb for 99 dollar if so it wont work because the promo code more then the phone

Agent

Re: BUYING IPHONE TROUBLE

Hey there @emma3. We apologize for the inconvenience. Please, send us a "Private Message" with the promo code so we can investigate.

 

~ Joy

Whiz Kid

Re: BUYING IPHONE TROUBLE

Happening to me as well and I was checking out with PayPal and I called PayPal and they have assured me it is Virgin Mobiles end. I had left to go to Tmobile for awhile and I am starting to remember why really quickly. I tried to call Virgin Mobile however since I am trying to establish service and do not have a phone number I was hung up on 4 seperate times. I have been trying to a full day as well! I guess they don't want my business too bad!

Agent

Re: BUYING IPHONE TROUBLE

@babyrost39Hey there! Thank you for bringing this up to our attention. We sincerely apologize for the difficulties you're experiencing. We'll do our best to resolve this in a timely manner. Are the billing and shipping address the same? Which device are you trying to purchase?

 

~ Joy

Whiz Kid

Re: BUYING IPHONE TROUBLE

Ugh! I'm so sick of VM and all their bull. This company is awful, not worth the little bit of money I save. Tried to buy phone again today and my card was "declined"

Agent

Re: BUYING IPHONE TROUBLE

Hello!

 

Have you tried to purchase the device with another card? If it doesn't work, please contact your bank. Also, you can call to 1-[***personal info removed***] and one of our live representatives can help you purchase the phone.